2019 will see cutting edge devices and services focused on baby sleep and well-being. Helping parents has always been the driving force for Binatone’s development of new baby products from Motorola. This is a joke! I can’t even count the amount of times I had to contact them because it didn’t work.New Motorola monitors for home and nursery feature Alexa capabilities, facial recognition, smart zoning and even sleep analysis! Now I receive an email from them saying they tested it and it work perfectly and pairs perfectly. They in fact saw it didn’t work, and I HAD TO PAY for shipping to sent it to them so they could check for themselves. I then had to go through ridiculous steps to prove that it wouldn’t connected and that the quality of the picture sucked, even had to screen record me trying to pair it. I contact them so many times, eventually they sent me a new camera, but it changed nothing. The picture was always fuzzy and pixelated, and the app that I pay for monthly never stayed connected, almost never connected, then stopped connecting all together. I have been so patient with this company, who you can’t even speak with over the phone! I have a baby monitor, that from the beginning gave me problems and was terrible quality. I have nothing but bad things to say about their products. Parental Unit has a noise level indicator with LEDs on the side so you get notified on baby noises. Video and audio are clear, night vision is good, ability to pan and zoom are helpful. That being said, we bought this monitor for a dedicated HD video handheld unit that didn't require WiFi. The majority of the features of this monitor are now useless while I continue to wait for the firmware update.
This is a huge safety issue for a baby product that is basically crippled. Support has said I have to wait for the firmware and warranty is not an option at this point. I am still waiting (going on 4 days) that is over 16 naps that I've had to sit in the room or sacrifice my phone to use their app as a workaround. HubbleConnect has the ability to push out automatic firmware updates and they broke the video feed on our Parental Unit on Monday Dec 13, I have talked with their support everyday since waiting for the "fixed" firmware to be pushed out automatically.
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